Delivery FAQ's
- What will happen if I am not in when the parcel is delivered? For most deliveries the carrier will give you advanced notice by sending you email or text messages, keeping you upda...
- Order Confirmation Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and deliv...
- Why has my order/item returned to sender? Our delivery partners will attempt to deliver your order three times. Sometimes there might be problems finding or ac...
- IMPORT DUTIES/TAXES, CUSTOMS CHARGES AND FEES
- Tracking delivery In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you h...
- Why is my order late? Depending on what delivery option you selected your order might still be out for delivery.Click & Collect - delivery ...
- Where is my order? For most orders, you can track the status of each parcel when you check your order history online.We will keep you up...
- My parcel shows as delivered, but I've not received it Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a ...