Returns

Return - online
For items purchased online, you can send them back for a full refund within 15 working days based on the date of purchase, provided it has not been used or ...
Tue, 14 May, 2024 at 10:04 AM
Return – Bought in store
To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase provided yo...
Tue, 23 Nov, 2021 at 10:07 AM
Can I exchange an order?
In the event you change your mind, you can return an online item for a full refund only. We can only exchange goods purchased online for the following reaso...
Fri, 21 Jul, 2023 at 8:16 AM
Can I return more than one order in the same parcel?
Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.
Tue, 23 Nov, 2021 at 10:08 AM