How can we help you?

If the item you received differs to what you ordered or expected- For orders placed online - Please contact our Customer Service team within 28 days from t...

If you've identified a fault with an item you ordered- For orders placed online - please contact our Customer Service team with full details of the ite...

We’re sorry there’s items missing in your order. Before contacting our customer service team, please make sure to check your emails as we will notify you i...

You're order may have been cancelled due to one of the following reasons: The items are out stock when it comes to packing your order The items are n...

If your order has been cancelled, you will be refunded to your original method of payment within 2-5 working days.  The time might depend on your banks pro...

Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher. If you still can’t find it, please contact us and we w...

We're sorry to hear there is a problem with your item. Please contact our Customer Service team within 28 days of the parcel being delivered. When cont...

If your item has developed a manufacturing fault within a year of purchase, please contact our Customer Service team and provide images of both the item and...

VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed' email. If you haven't rec...

Your estimated delivery date can be found on your Email 'Order Confirmation'. Sometimes the stock due date can change, please see the item product d...