Back to Sports Direct Malaysia
Logo
Back to Sports Direct Malaysia

How can we help you?

  • Delivery & Collection
    • Delivery Methods
    • Delivery FAQs
  • Stores & Services
    • Stores Information
  • Returns & Refunds
    • Returns
    • Refunds
  • Personalisation
    • Personalisation
  • Orders & Payments
    • Placing Orders
    • Completed Orders
    • Product info
  • My Account
    • Getting Started
    • Technical Issues
  • Site Policies
    • Terms & Conditions
    • Other Policies
    • Privacy and Cookies Policy
  • Contact Us
  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Stores & Services
    • Stores Information
      Stores Information
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Personalisation
    • Personalisation
      Personalisation
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product info
      Product info
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
      I'm experiencing issues using the website

      You can refer to the product page and press deliveries to see what options are available.

      We're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should help: 

      • Try opening a new browser session if this doesn't work open an incognito window (Google) or New InPrivate window (Edge)
      • Clear your cache and cookies
      • Deactivate any plugins
      • Check your HTTPS settings
      • Clear your temporary files
      • Try on an alternative device such as a mobile phone, desktop PC, laptop, or tablet. 

      Some items cannot be delivered outside of the UK, if you see an error message saying 'The following products cannot be delivered to the country selected:' whist checking out, then we will not be able to proceed with your order. Please remove the item from your basket.  

      Please note: If you're experiencing any issues specifically with making a payment, such as during checkout, you may need to contact the payment provider directly to troubleshoot payment errors and check on your account.

      If you've tried all the above and are still struggling, please get in touch with our Customer Service team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find this article helpful? Yes No

      Send feedback

      Thanks for your feedback.

      If you'd like to elaborate further on how we can improve this content, you could share some specific feedback with the article author below.

      Please note: This feedback does NOT connect you to the Customer Service team. If you're needing to get in touch, please press Cancel below and then press Contact Us and follow the steps.

      Still need to contact us
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

Can't find what you're looking for?

Logo

© SportsDirect.com Retail Ltd.

+ Attach a file
Cancel
Article views count